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Privacy Policy

Last updated: July 26, 2026

This Privacy Policy explains how SKIPSET AI LLC (“Skipset,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information in connection with the Skipset platform, websites, applications, and related services (collectively, the “Services”). It also describes the choices and rights you have regarding your information. By accessing or using the Services, you acknowledge that you have read and understood this Policy.

1. Who we are and who this Policy covers

Skipset provides real-estate lead-intelligence and outreach software to licensed real estate professionals, brokerages, and investors (“Customers”). This Policy applies to:

  • Customers and their authorized users who create accounts and use the Services; and
  • Consumers (such as property owners and prospective sellers) whose information is processed through the Services on behalf of a Customer.

For Customer account information, Skipset acts as a controller. For information about Consumers that a Customer uploads, generates, or directs us to process (including leads, contact details, and call records), Skipset generally acts as a processor / service provider on behalf of the Customer, who is the controller. Consumers should direct privacy requests relating to that data to the Customer that engaged them; we will assist Customers in responding.

2. Information we collect

a. Customer and account information

  • Identifiers: name, email address, phone number, username, and password credentials.
  • Business and licensing details: company name, business address, real estate broker license number and licensing state, and employer identification number (EIN).
  • Billing information processed by our payment processor (e.g., card details, billing address). Skipset does not store full payment card numbers; these are handled by Stripe.
  • Support communications and correspondence you send to us.

b. Lead and consumer information processed for Customers

  • Public-record and court-filing data, which may include divorce, probate, pre-foreclosure, tax-lien, and similar filings, along with associated property information.
  • Contact information for property owners and prospective sellers, including names, postal addresses, and phone numbers (which may be obtained through skip-tracing).
  • Communications data, including call recordings, call transcripts, SMS and email content, delivery and response status, and do-not-contact / opt-out status.
  • Meeting details scheduled through the Services and synced to a Customer’s calendar.

c. Connected-integration information

  • OAuth tokens and data exchanged when you connect third-party services such as Google Calendar and CRM platforms (HubSpot, Monday.com).
  • Profile information (such as name and email) received when you sign in using Google or another federated identity provider.

d. Usage, device, and technical information

  • Log data such as IP address, browser type, pages viewed, and timestamps.
  • Device and connection information.
  • Cookies and similar technologies used to keep you signed in, remember preferences, secure the Services, and measure usage (see “Cookies” below).

3. How we use information

  • Provide, operate, maintain, and secure the Services and Customer accounts.
  • Facilitate Customer outreach to leads, including initiating calls, messages, and meeting scheduling that a Customer configures and authorizes.
  • Process payments, manage subscriptions, and send billing and transactional notices.
  • Provide customer support and respond to requests.
  • Detect, prevent, and address fraud, abuse, security incidents, and technical issues, and maintain audit logs.
  • Support compliance with applicable laws, including telemarketing, do-not-call, and call- recording requirements, and respond to lawful requests.
  • Analyze and improve the Services and develop new features.
  • With your consent, send marketing communications (which you may opt out of at any time).

4. Automated outreach and call recording

The Services enable Customers to conduct automated and AI-assisted outreach, which may include synthetic or voice-cloned audio and recorded calls. Where the Services are used to record calls or deploy automated voices, the Customer is responsible for providing all legally required disclosures and obtaining any required consents. Skipset processes recordings, transcripts, and related data solely to provide the Services and as directed by the Customer.

SMS consent and mobile information

Where a consumer opts in to receive text messages from a Customer (for example, through a Customer’s Skipset-hosted opt-in page), we collect the phone number provided, the exact consent language shown, and a timestamp and IP address as evidence of consent. Message frequency varies; message and data rates may apply. Consumers can opt out of text messages at any time by replying STOP, and can reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS opt-in data and consent records are not sold, rented, or shared with any third party for their own marketing. Information in the categories above is shared only with service providers acting on our behalf to deliver the messaging service itself (for example, telecommunications carriers and messaging connectivity providers), and any such sharing excludes text-messaging originator opt-in data and consent.

5. Legal bases for processing (EEA/UK)

Where the EU or UK General Data Protection Regulation applies, we rely on the following legal bases: (a) performance of a contract with you; (b) our legitimate interests in operating, securing, and improving the Services, where not overridden by your rights; (c) your consent, where required (for example, certain cookies or marketing); and (d) compliance with legal obligations. For Consumer data processed on behalf of a Customer, the Customer is responsible for establishing the legal basis.

6. How we share information

We do not sell personal information. We disclose information only as described below:

  • Service providers / subprocessors: vendors that perform services on our behalf, such as cloud hosting and authentication (Amazon Web Services, including AWS Cognito), payment processing (Stripe), calendar and productivity integrations (Google), CRM integrations (HubSpot, Monday.com), and communications/telephony providers. These parties are bound by contractual obligations to protect information and use it only to provide their services.
  • With the relevant Customer: lead and outreach data is made available to the Customer on whose behalf it is processed.
  • Legal and safety: when required by law, subpoena, or governmental request, or to protect the rights, property, or safety of Skipset, our users, or others.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
  • With your direction or consent: when you ask us to share information or connect a third-party service.

7. Lead exclusivity

Leads delivered to a Customer are not resold or shared with other Customers as a marketing product. Skipset enforces one-lead-to-one-Customer routing at the data layer. This does not limit disclosures to subprocessors or as otherwise described in this Policy.

8. Data retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations (including telemarketing and recording-related recordkeeping), resolve disputes, and enforce our agreements. Retention periods vary by data type and context. When information is no longer required, we delete or de-identify it. Customers may request deletion of Customer-controlled data as described below.

9. Data security

We maintain administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and audit logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International data transfers

We are based in the United States and may process information in the United States and other countries. Where we transfer personal information subject to the GDPR outside the EEA or UK, we use appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

11. Your privacy rights

U.S. state rights (including California / CCPA & CPRA)

Depending on your state of residence, you may have the right to: know and access the personal information we hold about you; request deletion; request correction; opt out of the “sale” or “sharing” of personal information and of targeted advertising; limit the use of sensitive personal information; and not receive discriminatory treatment for exercising your rights. We do not sell personal information and do not share it for cross-context behavioral advertising. You may use an authorized agent to submit requests.

EEA/UK rights (GDPR)

Where the GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing of your personal information; to data portability; to withdraw consent at any time (without affecting prior processing); and to lodge a complaint with your supervisory authority.

To exercise these rights, contact us at privacy@skipset.ai. We will verify your request and respond within the timeframes required by applicable law. If your request concerns data we process on behalf of a Customer, we will refer the request to, or assist, that Customer.

12. Consumer outreach choices

If you are a consumer who has been contacted through the Services and wish to stop receiving calls or messages, you may opt out at any time (for example, by replying STOP to a text or telling a caller to stop). Opt-out and do-not-contact requests are honored, and contact lists are scrubbed against applicable do-not-call requirements before outreach.

13. Cookies and similar technologies

We use strictly necessary cookies to operate the Services (such as keeping you signed in) and may use functional and analytics cookies to improve them. You can control cookies through your browser settings; disabling some cookies may affect functionality.

14. Children’s privacy

The Services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

15. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

16. Contact us

SKIPSET AI LLC (operator of the Skipset platform)
Attn: Privacy
Email: privacy@skipset.ai