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Master Service Agreement

Last updated: July 26, 2026

This Master Service Agreement (“MSA”) is entered into between SKIPSET AI LLC (“Skipset”) and the customer identified on an executed order form or the account registration (“Customer”), and governs Customer’s use of the Skipset platform and services (the “Services”). Unless a separately negotiated agreement is signed by both parties, use of the Services is governed by the Terms of Service, the Messaging Policy, and the Privacy Policy, each of which is incorporated into this MSA by reference. In the event of conflict, an executed order form controls, then this MSA, then the Terms of Service.

1. Services and roles

  • Skipset provides a software platform for real-estate lead identification, outreach automation, and communications connectivity. Skipset acts solely as a technology provider and processor of Customer’s data and communications.
  • Customer directs and controls all campaigns and is the sender, caller, and initiator of record for every communication transmitted from its account, including AI-assisted and automated communications.
  • Customer authorizes Skipset to procure connectivity, phone numbers, and carrier/registry registrations (including A2P 10DLC brand and campaign registrations using Customer’s legal name, EIN, and business details) on Customer’s behalf.

2. Customer compliance covenants

Customer represents, warrants, and covenants that it will:

  • Comply with the TCPA, Telemarketing Sales Rule, federal and state Do-Not-Call rules, CAN-SPAM, state mini-TCPA statutes, call-recording laws, fair-housing and real-estate advertising laws, and all other applicable laws;
  • Send text messages only to individuals from whom Customer holds valid prior express written consent, maintain consent records for at least four (4) years, and use non-SMS channels lawful for the purpose when contacting individuals without such consent;
  • Provide truthful and accurate business information for carrier and registry registrations and keep it current;
  • Honor opt-out requests immediately across all channels and not circumvent platform compliance controls (suppression lists, quiet hours, throttles);
  • Hold all licenses required for its activities and provide all disclosures required for automated, recorded, AI-generated, or synthetic-voice communications.

3. Fees

Customer will pay the fees stated in the applicable order form or published pricing, including platform fees, per-territory fees, usage-based fees, and pass-through carrier, registry, and telephony charges. Except as expressly stated, fees are non-refundable. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate.

4. Confidentiality

Each party will protect the other’s non-public business, technical, and financial information with at least reasonable care, use it only to perform under this MSA, and not disclose it to third parties except to employees, advisors, and service providers bound by confidentiality obligations, or as required by law with prompt notice where permitted.

5. Data

Customer retains ownership of Customer Data. Customer grants Skipset a license to host, process, and use Customer Data to provide and improve the Services as described in the Privacy Policy. Each party will comply with data-protection laws applicable to its role. Customer is responsible for the lawfulness of data it uploads, imports, or directs Skipset to obtain on its behalf.

6. Indemnification

  • By Customer:Customer will defend, indemnify, and hold harmless Skipset, its affiliates, and their officers, directors, employees, and agents from and against all claims, actions, demands, damages, fines, penalties, statutory damages, settlements, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) Customer’s communications and campaigns, including any claim under the TCPA, state telemarketing or mini-TCPA statutes, Do-Not-Call rules, or call-recording laws; (b) the absence, invalidity, or insufficiency of consumer consent; (c) inaccurate carrier or registry registration information supplied by Customer; (d) Customer Data; or (e) Customer’s breach of this MSA or applicable law.
  • By Skipset: Skipset will defend Customer against third-party claims that the platform software itself, as provided by Skipset and used as authorized, directly infringes a U.S. patent, copyright, or trademark, and will indemnify finally awarded damages for such claims, subject to the exclusions and remedies stated in the Terms of Service.
  • The indemnified party must give prompt notice, reasonable cooperation, and sole control of the defense and settlement to the indemnifying party (no settlement imposing obligations on the indemnified party without its consent).

7. Disclaimers and limitation of liability

THE SERVICES ARE PROVIDED “AS IS.” SKIPSET DOES NOT PROVIDE LEGAL ADVICE AND DOES NOT WARRANT THAT CUSTOMER’S CAMPAIGNS COMPLY WITH APPLICABLE LAW. NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. EXCEPT FOR CUSTOMER’S INDEMNIFICATION OBLIGATIONS AND PAYMENT OBLIGATIONS, EACH PARTY’S TOTAL LIABILITY UNDER THIS MSA WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

8. Suspension

Skipset may suspend or throttle the Services, in whole or in part, where required by a carrier, registry, or connectivity provider, or where Skipset reasonably believes Customer’s use violates this MSA, the Messaging Policy, or applicable law, or poses a risk to Skipset, its infrastructure, other customers, or consumers. Skipset will restore service when the cause is resolved. Suspension does not relieve Customer of payment obligations.

9. Term and termination

This MSA begins on acceptance or the order-form effective date and continues until all subscriptions expire or are terminated. Either party may terminate for material breach not cured within thirty (30) days of written notice. Sections concerning compliance, indemnification, confidentiality, limitation of liability, and any accrued payment obligations survive termination.

10. General

This MSA is governed by Delaware law. Disputes are resolved as set out in the Terms of Service (individual binding arbitration; class-action and jury-trial waiver). Neither party may assign this MSA without consent, except to a successor in a merger, acquisition, or sale of substantially all assets. Notices to Skipset: legal@skipset.ai, Attn: Legal.